Customer Success Manager - 2023

Brooklyn, NY • EST US Time Zones

We love Bikes!

We are CLIP, a clean-mobility tech startup based in Brooklyn, New York seeking an experienced customer success professional to empower our customers to successfully adopt our products into their lifestyle. We’re building plug & play devices that upgrade any analog bicycle to an e-bike and creating the most affordable electric mobility platform in the world.

Join us in creating a greener and more accessible world of transportation!

What you will do:

As part of our growth team you’ll play a crucial role in ensuring that our customers have a positive experience with our products from start to finish and help build strong word-of-mouth traction for CLIP.


  • Has previously led and built a support team with 2-5 years experience in a customer-centric role, preferably in the tech or bike industry.
  • Cares deeply about the customer.
  • Is an agile and improvisational problem solver.
  • Strong interpersonal, written and oral communication skills
  • Appreciation for technology and proven control of digital tools
  • Super patient and loves to engage strangers around an important mission
  • Passion for sustainability, clean mobility and biking.

Nice to haves:

  • Bachelor’s degree in Business/Marketing/Communications
We are an equal opportunity employer. We encourage and welcome applicants from all backgrounds, experiences, abilities, and competencies. All decisions regarding hiring, promotion, discipline, and discharge are based on qualifications, merit, and the needs of the business.

Salaries and Benefits

  • Competitive salary
  • Annual personal development budget of $1500
  • Baseline comprehensive medical insurance plan 
  • 401(k)with match eligibility for all full-time employees
  • 20 days paid vacation with additional company holidays
  • 12 weeks paid parental leave for primary parents, and 4 weeks paid parental leave for secondary parents
  • A CLIP and a bike on us for your work commutes.

Please write to us at jobs@clip.bike to apply.

  • Location: 19 Morris Ave, Newlab, Brooklyn, New York. 
  • Employment Type: Full time – On site 
  • Start Date: Spring/Summer 2023
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