Sayhello.
Not a 🤖, a real 🙋♀️ in Brooklyn picks up.
The team that designs and builds CLIP and neon answers every call, email and message.
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Quick answers
Most questions are answered here in under a minute. Or browse all FAQs.
Will it fit my bike?
CLIP fits 700c city, road and hybrid bikes, not suspension forks or cargo bikes. neon fits 16 to 29 inch wheels.
CLIP or neon?
Five questions, about 60 seconds, and a clear answer for how you ride.
Orders, shipping and returns
CLIP ships across the US from Brooklyn, usually within a week. 30 days for returns.
Setting up, warranty and care
Clip on, charge, ride. 12-month limited warranty, plus a year more with CLIPCARE for $99.
neon reservations
Reserve for $50, fully refundable. Ships to the US and EU from March 2027.
Shops, distributors and fleets
Sell or rent CLIP and neon, or run a fleet with neonfleet.
Press and media
Prices, specs, awards and coverage in one place. For interviews, pick Press below.
CLIP units shipped from Brooklyn
- US patent 11,866,118 B2
- TIME Best Inventions 2020
- neon reservations open now
Pick a topic and your message lands with the right person.
- Replies from
- support@clip.bike. Check spam if you don't see us.
- Repairs
- Add your order number. We'll ask for a photo or short video when we reply.
- Headquarters
- 63 Flushing Ave, Building 303, Suite 801, Brooklyn Navy Yard, Brooklyn, NY 11205
Ride one before you decide. Find a store near you.